Frequently Asked Questions
Every question, answered honestly.
We believe in complete transparency, especially about what Secure Estate Vault is, what it isn't, and exactly how it protects your data.
⚠️ The Most Important Thing First
Secure Estate Vault is not a will, trust, power of attorney, or any legally binding document. It is a secure personal information organizer designed to complement your estate plan, not replace it. We strongly recommend having a valid will and complete estate plan prepared by a licensed estate attorney. Secure Estate Vault helps your family access what you leave behind. Your will determines who receives it.
⚖️ Legal Status & What Secure Estate Vault Is
The most important questions. Please read these first.
Is Secure Estate Vault a will or legally binding document?
No. Secure Estate Vault is a secure personal information organizer, not a will, trust, power of attorney, or any legally binding document. It does not distribute your assets, name beneficiaries, or carry any legal weight. It does not replace professional legal advice or estate planning documents. We strongly recommend having a valid will and complete estate plan prepared by a licensed estate attorney. Secure Estate Vault is the practical companion to your will, not a substitute for one.
What exactly does Secure Estate Vault do?
Secure Estate Vault organizes and securely encrypts your account credentials, passwords, important contacts, financial account details, document locations, and personal wishes, all in one place. When you pass, your trusted person opens the vault using your master password and has an organized, complete picture of your digital life. Your will handles the legal distribution of assets. Secure Estate Vault handles everything else: the "how" to your will's "who."
Can Secure Estate Vault help during probate?
Indirectly, yes, and significantly. Probate courts require a full accounting of assets. Attorneys charge by the hour to help families compile this information when it doesn't exist. A clear, organized, timestamped record of every account and asset can reduce the time and cost of probate considerably. It does not replace the legal probate process, but it can make it dramatically less painful and expensive.
Should I still use an estate attorney?
Absolutely, and we'd strongly encourage it. A licensed estate attorney prepares the legally binding documents your family needs: your will, any trusts, power of attorney, healthcare directives. These are not things Secure Estate Vault can provide. Think of Secure Estate Vault as the practical organizational tool your attorney can't write for you, used alongside the legal documents they can.
🔐 Security & Encryption
How your data is protected, and what that means in practice.
Who can see my data?
Nobody but you. All encryption happens entirely inside your browser. Nothing is ever transmitted to any server. We have no database of user information, no access to vault contents, and no ability to see your passwords or personal details. The encrypted file is mathematically meaningless without your master password, even to us.
What encryption does Secure Estate Vault use?
AES-256-GCM with PBKDF2 key derivation at 310,000 iterations, the gold standard encryption used by banks, governments, and military agencies worldwide. AES-256 is currently considered computationally unbreakable against standard guessing hardware. The 310,000 PBKDF2 iterations make brute-force password guessing incredibly slow even with specialized gear.
What if someone opens the encrypted file in Notepad?
They'll see complete gibberish: random characters that are mathematically meaningless without the master password. Even if someone obtains the encrypted file, they cannot access its contents without the password. This is precisely what encryption is designed for.
Is my password stored anywhere?
No. Your master password is never stored, transmitted, logged, or recorded anywhere, including by us. It exists only in your browser's memory during the active session and is cleared immediately after you seal the vault. We have absolutely no record of your password and no way to retrieve it.
Why does Secure Estate Vault require a 16-character minimum password?
Shorter passwords, even complex ones, can be cracked through brute force with modern hardware. A 16-character minimum password that includes uppercase, lowercase, numbers, and special characters creates a number of possible combinations so large it is effectively uncrackable with any foreseeable technology. We enforce this because the security of your vault is only as strong as your password, and we refuse to let you use a weak one.
What if I lose my master password?
There is no recovery option, and this is intentional. The same feature that makes Secure Estate Vault genuinely secure is the same feature that means we cannot recover a lost password. Not even us. The app clearly warns you before sealing, requires you to confirm you have written your password down, and provides guidance on where to store it safely. Store your password in a sealed envelope with your attorney, in a safety deposit box, or with a trusted person. This is not a design oversight. It is a fundamental security feature.
📦 The Product & How It Works
What you get, how to use it, and what happens over time.
What do I actually receive when I purchase?
You receive a zip file containing five HTML files: (1) a Read Me First guide for your family, (2) the Secure Estate Vault encrypted app, (3) a Personal Information Worksheet, (4) a Setup & Storage Security Protocol, and (5) the product Terms, License & Disclaimer. All five files open in any standard web browser: Chrome, Safari, Edge, Firefox. No software to install. No account to create.
What if Secure Estate Vault the company closes down?
Secure Estate Vault files work forever as plain HTML files in any browser, completely offline. They have zero dependency on our servers, our website, our continued operation, or any internet connection. If we closed tomorrow, every existing vault would continue to work exactly as designed, indefinitely. This was a deliberate design decision.
Do I need internet access to use Secure Estate Vault?
Only to download the files initially. After that, everything works 100% offline. The encryption, the vault, the Read Me First guide: all of it runs locally in your browser with no internet connection required. This also means your data never travels over the internet at any point.
Can my family use it if they're not tech-savvy?
Yes, that is specifically what we designed for. The Read Me First guide holds the reader's hand through every single step, assumes absolutely no technical knowledge, and uses calm, compassionate, plain language. It covers who to call, what to do first, how to open the vault, and how to work through accounts. If they can open a web browser and type, they can use it.
How often should I update my vault?
We recommend reviewing and updating your vault at least once a year, or whenever you make a significant change like opening a new account, changing a password, or updating important contacts. Re-sealing the vault takes only a few minutes. Think of it like updating your will: an annual review keeps it current.
Where should I store the files?
We recommend storing on a USB drive in at least two separate secure locations: a safety deposit box, a fireproof home safe, or with your estate attorney. The encrypted file can also be stored in cloud storage or emailed to yourself. It is meaningless without the password, so its location is less critical than the password's location. Never store the password and the encrypted file in the same place.
💳 Purchase & Refunds
Pricing, payment, and our guarantee.
Is there a subscription or ongoing fee?
No. Secure Estate Vault is a one-time purchase of $37. There is no subscription, no renewal, no ongoing fee of any kind. You own the files permanently. Future updates are included free of charge.
What is your refund policy?
Due to the digital nature of this product, all sales are final once the file has been downloaded. If you experience a technical issue preventing you from accessing your files, contact us at hello@securestatevault.com within 7 days and we will make it right. We do not issue refunds for change of mind or after the download has been accessed.
How is payment processed?
All payments are processed securely by Stripe, one of the world's most trusted payment processors. We never see or store your credit card information. Your payment details go directly to Stripe and are never accessible to us.
💸 The Subscription Drain: Facts
What uncancelled subscriptions actually cost an estate, backed by data.
How much do subscriptions cost an estate if not cancelled promptly?
The average American carries approximately 12 active subscriptions costing $219 per month. Probate typically takes 6 to 18 months. That means an estate could absorb between $1,314 and $3,942 in subscription charges for services nobody is using, simply because the family had no record of what accounts existed or how to cancel them.
Do subscriptions automatically stop when someone passes away?
No. There is no database that subscription companies check when someone passes. Netflix, Spotify, Amazon Prime, gym memberships, cloud storage, news apps: they all keep billing automatically until someone actively contacts each company individually, provides a death certificate, and requests cancellation. This process can take weeks per service and is impossible if the family does not know the account exists.
How many subscriptions does the average person have?
Research consistently shows between 8 and 15 active subscriptions per household. The most common include streaming video (the average household subscribes to 4.5 platforms at approximately $69/month), cloud storage, password managers, fitness apps, food delivery memberships, music streaming, news subscriptions, and software. Surveys show that 70% of people pay for at least one subscription they rarely or never use, making a documented list even more valuable to a family settling an estate.
Is there an identity risk from uncancelled accounts?
Yes, and it is serious. Active subscriptions tied to a deceased person's email address, credit card, and personal accounts keep that digital footprint alive and vulnerable. Fraudsters actively target recently deceased individuals' accounts. Every active account that the family does not know about is a potential identity theft risk for as long as it remains open. Secure Estate Vault's subscription section ensures your family can close every account promptly.
How does Secure Estate Vault help with subscriptions?
The Personal Information Worksheet includes a dedicated subscriptions section where you list every recurring service: the company name, the email address used to sign in, and the approximate monthly cost. When your family opens the vault, they have a complete list on day one. Combined with the account credentials in the encrypted vault, they can cancel every subscription immediately, potentially saving thousands of dollars from the estate.
Still have a question?
We're happy to help. Reach us at hello@securestatevault.com and we'll get back to you within one business day.
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